Privacy Policy
Your Pet’s Mobile Vet
At Your Pet’s Mobile Vet, your privacy matters to us. We’re committed to handling your personal information responsibly and with care—whether you’re visiting our website or booking a mobile consult. This policy explains how we collect, use, store, and share your information.
By using our site or services, you agree to the practices outlined below. If you have any questions, feel free to get in touch.
What We Collect
Personal details: When you contact us, make an appointment, or sign up for updates, we may collect your name, address, phone number, email, and relevant information about your pet.
Website data: When you visit our website, we may collect general data like your IP address, browser type, the pages you viewed, and when you visited. This helps us understand how people use the site and improve the experience.
How We Use Your Information
We collect information to:
Provide veterinary care, book visits, and communicate with you about appointments or follow-ups
Respond to your enquiries and offer support
Improve how our website works and how we deliver our services
Occasionally send updates, reminders or promotions—if you’ve opted in
You can unsubscribe from promotional emails at any time.
Sharing Your Information
We do not sell your personal information.
We may share it:
With trusted service providers (e.g. email platforms, booking software, website hosts) who help us operate smoothly
With other veterinary clinics, hospitals, or specialists involved in your pet’s care (e.g. for referrals, after-hours support, or continuity of treatment)
When required by law or to respond to legal processes
To protect our business, clients, or the public from harm or fraud
We only share the minimum necessary and require others to keep it secure.
Keeping Your Info Safe
We take appropriate precautions to safeguard your personal data from loss, misuse, or unauthorised access. However, no system is 100% secure—especially when data is sent over the internet. If you have concerns about how your data is handled, please contact us.
Your Rights
You have the right to:
Access or correct your personal information
Ask us to delete your information (unless we’re required to keep it for legal or veterinary record-keeping purposes)
Opt out of marketing emails
To do so, just send us an email using the contact details below.
Links to Other Websites
Sometimes we link to other websites for helpful info or resources. Please note that this Privacy Policy only applies to Your Pet’s Mobile Vet—we’re not responsible for how other sites collect or use your data. Check their policies if you're unsure.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the latest version on our website. Continued use of our site or services means you accept the updated version.
Get in Touch
Have questions, updates, or concerns about your personal information?
📧 Email: hello@yourpetsmobilevet.com.au
📞 Phone: 0461 409 700
Thanks for choosing Your Pet’s Mobile Vet and for trusting us with both your pet’s care and your personal information.